Terms of Service

1. Acceptance

By creating a Synect account or using any part of the service at synect.ai (marketing) or app.synect.ai(the product application), you agree to these Terms of Service (the “Terms”) and to our Privacy Policy. If you do not agree, do not use the service.

If you are using Synect on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms, and “you” in this document refers to both you and the organisation.

Customers using Synect on behalf of an organisation may request a Data Processing Addendum (DPA) for the GDPR processor relationship by emailing privacy@synect.ai.

2. The service

Synect (“we”, “us”, “the service”) is a multi-provider AI workspace that lets you chat with large language models, build custom AI agents (Sparks) with multi-step pipelines, edit documents in Canvas mode, generate media (image, video, music, voice), and connect third-party integrations.

We may add, change, or remove features at any time during the preview phase. Material removals will be announced in-app with reasonable notice.

EU AI Act posture.Synect itself is not a provider of a general-purpose AI model — we integrate third-party AI models from OpenAI, Anthropic, Google, Perplexity, Cohere, Groq, ElevenLabs, Runway, and HeyGen. For the purposes of Regulation (EU) 2024/1689 (the “AI Act”), Synect operates as a deployer of third-party AI systems and as a provider of an AI-enabled software service. The service is general-purpose and not designed for high-risk use cases listed in Annex III of the AI Act (including biometric categorisation, critical infrastructure, education access, employment selection, essential services eligibility, law-enforcement profiling, migration, or administration of justice). If you intend to use Synect in a high-risk context, you are responsible for the additional compliance obligations the AI Act imposes on deployers in that context, and you must not rely on Synect to satisfy those obligations on your behalf.

3. Eligibility and account

• You must be at least 18 years old to use Synect.
• You must provide accurate account information and keep it current.
• You are responsible for keeping your password secure and for all activity under your account.
• During the invite-only phase, access is limited to whitelisted email addresses; we may end this restriction at any time without notice.
• You may delete your account at any time from Settings → Danger zone; deletion is irreversible.

4. Acceptable use

You agree not to use Synect to:

• Violate any law, regulation, or third-party right (including intellectual-property and privacy rights).
• Generate, store, or distribute illegal content, including child sexual abuse material, content that incites violence, or content designed to harass or defame an identifiable person.
• Generate non-consensual intimate imagery or sexual content depicting real, identifiable people without their consent.
• Make decisions that produce legal or similarly significant effects on a person (e.g. credit, hiring, insurance, government-benefits eligibility, medical diagnosis, legal verdicts) solely based on AI output without meaningful human review. This restriction reflects Article 22 of the GDPR and the deployer obligations of the EU AI Act for high-risk systems.
• Operate Synect in any of the high-risk use categories listed in Annex III of the EU AI Act (biometric categorisation, critical infrastructure, education access, employment selection, essential-services eligibility, law-enforcement profiling, migration, administration of justice) without independently meeting the deployer obligations the Act imposes on you.
• Attempt to extract, reverse-engineer, or evade safety filters of the underlying AI models we provide.
• Use the service or its outputs to develop a competing AI product, or to train another machine-learning model.
• Send spam, malware, or any content that could damage, disable, or impair our service or another user's.
• Probe, scan, or test the vulnerability of any system without prior written authorisation. Coordinated disclosure to security@synect.ai is welcome.
• Misrepresent your affiliation with us or impersonate another person.
• Interfere with the operation of the service or with other users' access (excessive automated requests, scraping, denial-of-service patterns).

We may suspend or terminate access for any breach of this section, with or without notice depending on severity.

5. Your content

“Your Content” means anything you submit to or create with the service: prompts, conversations, files, uploaded images, Sparks, knowledge-base files, and the AI outputs returned in your conversations.

You retain ownership of Your Content. You grant Synect a worldwide, non-exclusive, royalty-free licence to host, store, transmit, display, and process Your Content solely for the purposes of operating, providing, and improving the service for you, including transmitting Your Content to the AI providers and integration providers necessary to fulfil your requests.

You are solely responsible for Your Content and for ensuring you have the rights necessary to submit it.

6. AI training and model improvement

We do not use Your Content to train AI models. Your prompts, conversations, files, Sparks, knowledge-base files, and any outputs the service generates for you are not used by Synect to train or fine-tune any AI model, our own or anyone else's.

Your Content is, however, transmitted to the third-party AI providers listed in our Privacy Policy so that those providers can generate responses to your requests. All providers we currently integrate with state in their commercial API terms that API data is not used to train their models by default. We rely on this commitment from each provider but do not control it.

If a provider changes its training policy in a way that affects you, we will give reasonable notice in-app and either (a) negotiate an opt-out, (b) move to a provider with equivalent capabilities and acceptable terms, or (c) allow you to disable that provider in Settings → API Keys.

7. AI-generated output

AI-generated content can be inaccurate, biased, or otherwise flawed. You acknowledge that:

• AI outputs are generated by third-party models we integrate; we do not warrant their accuracy, completeness, or suitability for your purposes.
• Outputs do not constitute professional advice — including but not limited to legal, medical, financial, or psychological advice. Verify any output before acting on it.
• Two users with the same prompt may receive identical or near-identical outputs. We make no exclusivity claim over outputs you obtain through Synect.
• You are responsible for reviewing AI-generated content before publishing it, sharing it externally, or using it in any decision-making process.
• Where AI output represents a person's likeness, voice, or distinctive style, you are responsible for obtaining all necessary consents and licences before using the output in a publication or product.

8. Third-party services

Synect integrates with many third-party services — AI providers (OpenAI, Anthropic, Google, Perplexity, Cohere, Groq, ElevenLabs, Runway, HeyGen), infrastructure providers (Supabase, Vercel), integration providers (Composio, Zapier, ScrapingBee, DataForSEO), and email (Brevo). When you use a feature that touches one of these services, you are also subject to their terms and privacy policies. We are not responsible for those services' availability, performance, or content. The full list and links are in our Privacy Policy.

9. Intellectual property

The Synect service, including its source code, design, trademarks, and documentation, is owned by Synect and protected by intellectual-property law. These Terms grant you a limited, non-transferable, non-exclusive licence to use the service in accordance with these Terms. They grant you no rights to copy, modify, redistribute, or create derivative works of the service itself.

Feedback, suggestions, or feature requests you send to us may be used by us without restriction or compensation, and we make no commitment to act on any suggestion.

10. Fees and billing

Synect is currently free to use during the invite-only preview phase. We may introduce paid plans in the future, with reasonable in-app notice and the option to migrate or export your data before any change.

You are responsible for any costs incurred with third-party services you connect to a Spark (e.g. usage costs on a paid AI provider key you supply via Settings → API Keys). Synect does not invoice you on behalf of those providers.

11. Service availability

We aim to provide a reliable service but make no commitment to a specific uptime or service-level agreement during the preview phase. Scheduled maintenance, unscheduled outages, third-party API outages, and network conditions outside our control can interrupt the service. We will use reasonable efforts to communicate planned maintenance windows in-app.

If a paid plan launches in the future, the corresponding service-level commitments (if any) will be set out in a separate document referenced from your subscription.

12. Suspension and termination

We may suspend or terminate your access to the service:

• Immediately, if we reasonably believe you are violating these Terms or applicable law, or if your use creates risk for the service or other users.
• With reasonable notice, for any other reason, including discontinuation of the service.

You may terminate your account at any time from Settings → Danger zone; account deletion is immediate and irreversible. After termination, the provisions of these Terms that by their nature should survive (sections 5, 6, 7, 9, 13, 14, 15, 16, 19) will continue to apply.

13. Disclaimers

The service is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties, whether express, implied, or statutory, including without limitation the implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or trade usage.

We do not warrant that the service will be uninterrupted, error-free, secure, or that it will meet your requirements, or that AI outputs will be accurate.

14. Limitation of liability

To the fullest extent permitted by applicable law:

• Synect will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for loss of profits, revenue, data, goodwill, or other intangible losses, arising out of or related to your use of the service.
• Our aggregate liability for any direct damages arising out of or related to your use of the service will not exceed the greater of (a) the total fees you paid to Synect in the 12 months preceding the event giving rise to the claim, or (b) one thousand euros (€1,000).

The cap above does notapply to (and Synect's liability is uncapped for):

• Synect's indemnification obligations under section 15 (intellectual-property infringement claims arising from the Synect platform itself).
• Damages arising from gross negligence, wilful misconduct, or fraud by Synect.
• Death or personal injury caused by negligence to the extent such liability cannot be limited under applicable law.
• Liability that cannot be excluded under applicable law (including, for EU consumers, your statutory consumer-protection rights).

15. Indemnification

By you. You will defend, indemnify, and hold harmless Synect against any third-party claim arising from (a) Your Content, (b) your use of the service in violation of these Terms or applicable law, or (c) infringement by Your Content of any third-party intellectual-property or privacy right.

By Synect.We will defend, indemnify, and hold you harmless against any third-party claim that the Synect platform itself (excluding Your Content, third-party AI provider models, and any modifications you make) infringes that third party's intellectual-property rights. If the platform is held to infringe, we may at our option (a) procure the right for you to continue using it, (b) modify it to be non-infringing, or (c) terminate your affected use and refund any pre-paid fees attributable to the unused remainder of the affected period.

The party seeking indemnification must promptly notify the other party of the claim and reasonably cooperate in its defence; the indemnifying party retains sole control of the defence and any settlement, provided no settlement imposes non-monetary obligations on the indemnified party without its consent.

16. Force majeure

Neither party is liable for any failure or delay in performance to the extent caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, riots, pandemics, government orders, network or telecommunications failures, third-party AI-provider outages, or industrial disputes. The affected party must use reasonable efforts to mitigate the impact and resume performance promptly.

17. Notices and communications

Notices Synect sends you may be delivered (a) in-app via a banner or modal, (b) by email to the address associated with your account, or (c) on the marketing site at synect.ai.

Notices you send Synect should go to hello@synect.ai (general), privacy@synect.ai (data-protection requests), or security@synect.ai (security disclosures). Notices delivered by email are deemed given on the date sent unless the sender receives a delivery failure.

18. Changes to these Terms

We may update these Terms as the service evolves. Material changes will be communicated through the application with reasonable notice. Continued use of the service after changes take effect constitutes acceptance.

19. Governing law and disputes

These Terms are governed by the laws of Ireland, without regard to its conflict-of-laws rules. The courts of Dublin, Ireland have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the service, except as follows:

• EU consumers retain the right under Article 18 of the Brussels I Recast Regulation to bring proceedings in the courts of their member state of residence, and to invoke the mandatory consumer-protection law of that member state.
• UK consumers retain equivalent rights under UK consumer-protection law.
• Either party may apply to any court of competent jurisdiction for urgent injunctive or equitable relief in respect of intellectual-property or confidentiality claims, without prejudice to the exclusive-jurisdiction clause above.

Note: governing law is Ireland because Synect's operating entity is currently UK/EU-based and Ireland is a widely-used neutral common-law venue for SaaS contracts in the EEA. Confirm with counsel before public marketing launch.

20. Severability and entire agreement

If any provision of these Terms is held to be invalid or unenforceable, the remainder of the Terms remain in full effect; the invalid provision will be limited or eliminated to the minimum extent necessary so that the remainder is enforceable. These Terms, together with our Privacy Policy and any DPA you have entered with us, constitute the entire agreement between you and Synect regarding the service and supersede all prior agreements on the subject.

21. Contact

Questions about these Terms? Reach out to hello@synect.ai. For privacy or data-protection requests, see our Privacy Policy.